ECG
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Frequently Asked Question
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Referral
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ECG is proud to announce a new way to save money on your telecommunication services. It's simple. Refer a customer to ECG and you'll receive a credit bill. Just how much can you save? It's up to you. Your credit is based on your referral's long distance usage.
You'll receive 5% of that usage credited to your account.
The more people you refer the more you save! And these aren't one-time savings either! You will continue to receive a credit every month for as long as your referral remains an ECG customer! Now that's something to talk about!
Rates Available 24 x 7
Billing Increments: 6 second
Direct Access to your On-line Account
59¢/Regulatory Recovery Fee
No Minimum
Clear, Detailed Electronic Bill
*If paper bill is required State to state is 3.5¢ and $2.50 processing fee applies
How do I sign up for ECG?
The best and most efficient way to sign up is on-line! Once you filled out your application you will receive a call to confirm that you want to change long distance (TPV. Third Party Verification.) If you need extra help or don't have Internet access, please call us at 800 417-5093 between 8:30 AM and 6:30 PM EST. If you call after hours, please leave your name and telephone number and we will call you back shortly.
May I keep my current long distance company?
NO. You need to make a change of long distance to be able to use ECG. If you don't want to switch long distance check our Access Code services.
How long will it take for my service to be switched over to ECG?
Your line(s) should be switched within 3 to 5 business days. 5 days after submitting your order, call 1 (700) 555-4141 from your line(s) -A pre-recorded message will tell you who is your long distance carrier-
If you hear: "Thank you for choosing MCI as your long distance carrier", all is fine. If you hear anything else, give us a call.
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Do your calling plans have monthly fees or a minimum number of minutes I have to use each month?
ECG charge 59¢ Regulatory Recovery Fee. If you choose the "Easy 3.5" plan, there is a $2.50 paper bill processing fee.
Are your rates available 24 hours a day & 7 days a week?
Yes, they are.
What does increment mean?
ALL domestic calls are billed in 6 second increments after a 18 second minimum. All international calls are billed in 6 second increments after a 30 second minimum. This means that instead of being billed for a full minute, you are only billed for the portion of the minute that you use. For example, if your call lasts 1 minute and 2 seconds you will be billed 1 minute and 6 seconds instead of 2 full minutes.
What are "local toll", "intra-lata" or "regional toll" calls?
These are calls that can occur within your area code, but your local provider charges them call by call in addition of your flat-fee deal. You can choose to have these calls billed by your local carrier or by ECG. We bill all the "Intra-Lata" calls the same as your in-state rate.
Will charges from ECG appear on my regular phone bill?
No. ECG will bill you separately. All of your calls will be itemized by dates and duration of calls.
What are the payment options?
You may pay by check, Mastercard or Visa. Payment online is preferred.
Do you have on line billing?
Each month, all long distance charges will be billed to the method of payment you have selected. Your call detail and end of month statement are available online.
Are the rates higher to call to wireless or mobile phones?
Within the USA, calls to wireless or mobile phones bill at the same state to state or in-state rate.
Please be aware that calls to mobile or wireless phones in many countries bill at a higher rate. If you look at the international chart and there is no special rate for mobile phones, then they will bill the same as a land line call.
Do I have to dial any special codes to enjoy these rates?
No. Just pick up your phone and dial.
How do I place an international call?:
To make an international call: 011 + country code + city code + local number.
Please be aware that calls to mobile or wireless phones in many countries bill at a higher rate. If you look at the international chart and there is no special rate for mobile phones, then they will bill the same as a land line call.
Does ECG credit the switching fees?
NO. Due to the very low prices offered, ECG cannot afford to refund the fees charged by your local companies.
What is the USF?
All telecommunications carriers are required to contribute to the Federal Universal Service Fund (also known as USF) which provides communications services to schools, rural health care facilities, and certain other entities. The Federal Universal Service Fee is assessed on interstate and international calls only.
Are there any catch and trick I should be aware of?
No. Our rates are good 24 hours a day, 7 days a week. There are no sign up fees, no cancellation fees, no special fees to enjoy our low international rates. No PICC fees on residential service, for Business Single Line: None Business Multi-Line : $3.50/line.
No "special charges" and no access line charges beside Payphone Surcharge of 53 cents per call when using a calling card and Directory Assistance: 75 cents per call
The only charges besides your calls are the USF and the taxes which are charged by every long distance carrier.
Can I get local service too?
At this time local service is not available.
Will I get disconnected during the swiching process?
NO. You will not have a disruption of service switching to ECG.
Conference Calling
ECG offers traditional phone conference, as well as an integrated web and phone conference. Both forms provide an easy to use, cost effective way to conduct impromptu meetings without losing the power of face-to-face interaction.
CONNECTING PEOPLE WORLDWIDE
1(800) 417- 5093
