• Which calls can I place through Telna?
• Do I keep my local telephone company when I switch to Telna?
• How long does it take for my telephone line(s) to be switched to Telna?
• Is 3U Telecom available with any local telephone company?
• What if I currently use another long distance provider? Will Telna cancel my current contract?
• How would I cancel my contract with Telna in the event that I want to switch to another long distance provider?
• Do I have to dial an access code each time I place a phone call?
• What if I don't want to sign-up on the Internet?
• What if I don't want to provide my social security number?
• My local telephone company has charged me a fee for switching to Telna. Will Telna reimburse me?

• What can I do in the event of a network outage that prevents me from calling a certain destination?
• What is a PIC freeze?
• Does Telna offer account codes?
• Can I send faxes or place data calls with Telna?

• Can Telna help me lower the cost of international calling from my cellphone?
• How do I place international calls from my cellphone through Telna?
• How do I register my cellphone(s) with Telna?
• What are the rates when calling from my cellphone?
• Why am I charged airtime in addition to Telna's international rates when placing calls from my cellphone?
• Can I speed up the connection of my call when calling from my cellphone through Telna?
• Can I program the access number into my cellphone to make all my international calls through Telna automatically?
• Do you offer calling from a cellphone as a stand-alone product?

• Does Telna offer me a travel-card to place calls while on the road?
• How do I use my Telna travel-card?
• What are the rates when calling with my travel-card?
• How do I get a travel-card?
• What is the authorization code I am asked for when calling the access number?
• How can I place several calls from a payphone without paying for the payphone surcharge for each call?
• Can I speed up the connection of my call when calling with my travel-card?
• Do you offer the travel-card as a stand-alone product?

• Can Telna switch my toll-free number and bill me for inbound traffic?
• Can a toll-free number ring to an international number?

• Are there any monthly fees or minimums, or any other recurring fees that I will be charged by Telna?
• What about monthly PICC (Presubscribed Interexchange Carrier Charge) fees?
• Where can I see a complete rate list with all countries?
• What is straight one second billing?
• Are those promotional rates which will go up a few weeks after I signed up?
• What taxes are assessed on my phone calls?

• How am I billed?
• When am I billed?
• How do I pay?
• Is there an online billing feature? What does it look like?
• What does my bill contain?
• What if I believe my bill is wrong?

• I've recently heard stories about telecommunication providers going out of business. What about Telna?
• Why would Telna be able to offer lower rates than anybody else?
• Is Telna's service available in Canada?
• Does Telna use "telemarketing" techniques to prospect new customers?