• Which calls can I place through 3U Telecom?
• Do I keep my local telephone company when I switch to 3U Telecom?
• How long does it take for my telephone line(s) to be switched to 3U Telecom?
• Is 3U Telecom available with any local telephone company?
• What if I currently use another long distance provider? Will 3U cancel my current contract?
• How would I cancel my contract with 3U Telecom in the event that I want to switch to another long distance provider?
• Do I have to dial an access code each time I place a phone call?
• What if I don't want to sign-up on the Internet?
• What if I don't want to provide my social security number?
• My local telephone company has charged me a fee for switching to 3U Telecom. Will 3U Telecom reimburse me?

• What can I do in the event of a network outage that prevents me from calling a certain destination?
• What is a PIC freeze?
• Does 3U Telecom offer account codes?
• Can I send faxes or place data calls with 3U Telecom?

• Can 3U help me lower the cost of international calling from my cellphone?
• How do I place international calls from my cellphone through 3U Telecom?
• How do I register my cellphone(s) with 3U Telecom?
• What are the rates when calling from my cellphone?
• Why am I charged airtime in addition to 3U Telecom's international rates when placing calls from my cellphone?
• Can I speed up the connection of my call when calling from my cellphone through 3U Telecom?
• Can I program the access number into my cellphone to make all my international calls through 3U Telecom automatically?
• Do you offer calling from a cellphone as a stand-alone product?

• Does 3U offer me a travel-card to place calls while on the road?
• How do I use my 3U Telecom travel-card?
• What are the rates when calling with my travel-card?
• How do I get a travel-card?
• What is the authorization code I am asked for when calling the access number?
• How can I place several calls from a payphone without paying for the payphone surcharge for each call?
• Can I speed up the connection of my call when calling with my travel-card?
• Do you offer the travel-card as a stand-alone product?

• Can 3U Telecom switch my toll-free number and bill me for inbound traffic?
• Can a toll-free number ring to an international number?

• Are there any monthly fees or minimums, or any other recurring fees that I will be charged by 3U Telecom?
• What about monthly PICC (Presubscribed Interexchange Carrier Charge) fees?
• Where can I see a complete rate list with all countries?
• What is straight one second billing?
• Are those promotional rates which will go up a few weeks after I signed up?
• What taxes are assessed on my phone calls?

• How am I billed?
• When am I billed?
• How do I pay?
• Is there an online billing feature? What does it look like?
• What does my bill contain?
• What if I believe my bill is wrong?

• I've recently heard stories about telecommunication providers going out of business. What about 3U Telecom?
• Why would 3U Telecom be able to offer lower rates than anybody else?
• Is 3U Telecom's service available in Canada?
• Does 3U Telecom use "telemarketing" techniques to prospect new customers?