Which calls can I place through Telna?
3U Telecom handles all your in-state, state-to-state and international calls, with the exception of local calls which are still handled by your local telephone company. If you currently enjoy free local calls, you will still not be charged for local calls after your phone line has been switched to Telna.
Certain local calls within your area code are charged for by your local telephone company (those are called local toll calls), usually when the person you are calling is located more than 20 to 25 miles away from you. We recommend that you select to have those calls also handled by Telna at the low intrastate rate for your state, instead of having your local telephone company charge you high rates. You will also enjoy one-second billing on those calls.
Do I keep my local telephone company when I switch to Telna?
3U Telecom is a long distance provider, and only cares for your long distance telephone calls without installing any equipment in your home or office. This is why you have to keep your current local telephone company which provides your physical telephone lines, phone numbers and your local calls, and you will continue to pay your monthly service fee to your local phone company for that service.
In the event that you change to a different local phone company after subscribing to Telna, please contact our customer service in order for us to switch your new phone line(s) to Telna with your new telephone company.
How long does it take for my telephone line(s) to be switched to Telna?
After your application for Telna has been reviewed and accepted (you will receive and email from us at that time), it can take between 2 and 10 business days for your phone line(s) to be switched to Telna, depending on your local telephone company. However, most accounts are setup within 2 to 3 business days.
Since it is your local telephone company that actually switches your long distance service, we have no influence on the duration of that process.
Our customer service will gladly inform you on the status of your application at any time. 1(800) 417-5093
Is Telna available with any local telephone company?
Unlike with many other long distance providers, our low rates are available to anyone, no matter if your local telephone company is big or small, because we think that anyone deserves low rates and fair billing.
The only exception would be if your local telephone company doesn't want you to use Telna's service for an obscure reason.
What if I currently use another long distance provider? Will Telna cancel my current contract?
Telna will NOT cancel your contract with your current long distance provider. If your current long distance provider doesn't charge you a monthly fee or a monthly minimum, there is no need to cancel your contract: since your long distance calls will be handled by Telna and not by your current long distance provider, your current provider will stop sending you bills since they will have nothing to bill you for! However, if your current long distance provider charges you a monthly fee or applies a monthly minimum, we urge you to cancel your contract in writing in order to make sure not to pay for any recurring charges in the future.
How would I cancel my contract with Telna in the event that I want to switch to another long distance provider?
Since Telna has no monthly fees or minimums, you don't need to cancel your service contract with Telna. In the unlikely event that you decide to switch to a different long distance provider, Telna will just stop billing your phone calls as soon as your phone line(s) are unswitched from the Telna's network, and your service contract with Telna will cancel automatically as stated in our Terms and Conditions. In plain English: you automatically cancel your Telna service by switching your long distance to another long distance provider.
Do I have to dial an access code each time I place a phone call?
3U Telecom uses the pre subscribed long distance carrier feature of your phone line(s) so that you don't have to dial an annoying access code before each phone call.
Once your phone line has been switched to Telna, you dial 1 for long distance and 011 for international, and your calls are automatically transmitted through Telna's network in the same high quality as before, but with Telna's much lower rates and unique one-second billing.
What if I don't want to provide my social security number?
Just put "999999999" instead of your social security number in your application. Your name and address is usually enough for us to verify your identity and credit history if you have not moved recently. If we are not able to verify your credentials, we will contact you to request further documentation from you. The documentation can be submitted via fax in order not to delay the processing of your application.
My local telephone company has charged me a fee for switching to Telna. Will Telna reimburse me?
Unfortunately, Telna cannot reimburse you for fees charged by your local telephone company, but we are sure that our low rates will allow you to save at least the amount charged by your local telephone company within the first few months of using Telna.
What can I do in the event of a network outage that prevents me from calling a certain destination?
Although very rare, network outages that prevent you from being able to call certain destinations can happen. Those outages are often beyond our control, but you can reduce the repair time by informing our customer service as soon as you notice a disfunction.
Network outages are often repaired in a matter of minutes, but if you need to place a phone call to a non-working destination urgently, you can always do so by using alternate dial around long distance services. We recommend you to use those services only when urgently needed, as their rates will be much higher than calling with Telna.
What is a PIC freeze?
A PIC freeze is when you ask your local telephone company to prevent your telephone line(s) from being switched to another long distance provider without your consent.
We recommend that you request a PIC freeze from your local telephone company after Telna's service has been successfully switched to your phone line(s) so that a disregarding long distance provider cannot switch your phone line to their more expensive long distance service without your consent.
If you have a PIC freeze in effect before applying for Telna, you NEED TO REMOVE it by asking your local telephone company, before applying for Telna. Otherwise, we won't be able to switch your phone line(s) to Telna and your activation may be delayed.
Does Telna offer account codes?
Yes, Telna offers account codes to large business customers free of charge. To set-up account codes, business customers would contact customer service after signing up.
Can I send faxes or place data calls with Telna?
Yes, you can send faxes or place data calls within the United States through Telna, just like you do with your current long-distance provider. However, you may experience occasional difficulties sending faxes to certain countries, mainly in Asia, Africa and the Middle East. If you are unsure whether faxes are supported to a particular destination, please feel free to contact our customer service. Data calls outside the United States are generally not supported.
You may still achieve substantial savings by switching only your voice lines to Telna.
Can Telna help me lower the cost of international calling from my cellphone?
Yes, absolutely! Telna offers you the possibility to place international calls from your cellphone through Telna, at the same low international rates than from your landline. There is no additional fee to use this service. For more information, please click here.
How do I place international calls from my cellphone through Telna?
All you need to do is register your cellphone number with Telna. Then, dial our toll-free access number 1-866-934-2538 from your registered cellphone and you will get a dialtone that allows you to place international calls at Telna's low international rates. For more information, please click here.
How do I register my cellphone(s) with Telna?
Existing customers can register their cellphone(s) online. The cellphone(s) will be registered within seconds. Please click here to register a cellphone for placing calls with 3U Telecom.
What are the rates when calling from my cellphone?
The rates are the same low international rates than from your regular phone without surcharge or connection fee (domestic airtime charges may be billed by your wireless carrier for calls to our access number).
Various per minute surcharges apply for calls originated from certain overseas locations. Location of the cellphone Surcharge USA - Alaska 15¢/min
USA - Hawaii no surcharge Canada 5¢/min Puerto Rico 10¢/min US Virgin Islands 10¢/min
Why am I charged airtime in addition to Telna's international rates when placing calls from my cellphone?
In order to place international calls through Telna from your cellphone, you have to call one of our access numbers to "dial-in" to our network. This call will last for as long as your international call stays connected. To your wireless carrier, this will be no different than any other domestic call you place from your cellphone, so you will likely be charged domestic airtime for the entire duration of the call, just like for any other domestic call you place from your cellphone. Please note that even if the access number is toll-free, you will likely be charged airtime since calls to toll-free numbers are billed like regular long distance calls by most wireless carriers.
Can I speed up the connection of my call when calling from my cellphone through Telna?
When calling from your cellphone through Telna, you may speed up the connection of your call by pressing # at the end of the called number. This tells our equipment that you are finished entering digits and that the call should be connected immediately.
Can I program the access number into my cellphone to make all my international calls through Telna automatically?
There are ways to program the access number into your cellphone in order to place calls quicker and easier. Please click here for more information.
Do you offer calling from a cellphone as a stand-alone product?
Yes we do. When you sign up on our website you can either choose to sign up for our regular long distance service plus our dial around cellphone service or you can choose to sign up for the dial around alone.
Does 3U offer me a travel-card to place calls while on the road?
Yes, absolutely! We offer you a free travel-card to place calls from any phone in the U.S. and certain overseas locations. There is no fee to have a card, and calls are billed at our regular rates without surcharge (except when calling from certain overseas locations). Surcharge USA - Alaska 15¢/min USA - Hawaii no surcharge Canada 5¢/min Puerto Rico 10¢/min US Virgin Islands 10¢/min
How do I use my Telna travel-card?
The card is easy to use: all you need to do is dial the toll-free access number, enter your main telephone number at the prompt, followed by your Telna PIN code, and you will get a dialtone that allows you to place both domestic and international calls at Telna's low rates. You can find the access numbers here.
What are the rates when calling with my travel-card?
There are no extra fees associated with the travel-card, and calls are charged at the same rates than from your regular phone without surcharge or connection fee. An FCC mandated surcharge of 65? applies to all calls originating from pay phones. Various per minute surcharges apply for calls originated from overseas, where access numbers are available. You can check those surcharges here.